Frequently Asked Questions
Find answers to commonly asked questions on this website including questions about our themes, plugins, accounts, and orders.
General FAQs
You can log in by visiting the My Account page here. If needed, you can also create a free account on the same page.
You are welcome to contact us at any time. Simply send us a message using the forms on our contact page here.
We are currently in the process of setting up our Affiliate program. Please check back in the near future for updates.
You can contact us for support if you are experiencing any issues with our plugins or themes.
Please note that our complimentary support is aimed at ensuring our products work seamlessly with your website but not to support your entire website’s day to day operations.
Billing and Orders FAQs
Plugins FAQs
Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.
Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.
Yes, provided you follow our refund procedure.
Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.
Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.
If you have the free version currently activated, you should first deactivate and delete it.
After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.
Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.
No, the codes does not expire, and you can continue using the downloaded copy perpetually.
However, for the annual licensing term, access to updates and support will end 12 months from the order date. The good news is that you can renew both updates and support at any time. Lifetime licenses allow access to both updates and premium support for the lifetime of the theme or plugin.
Themes FAQs
Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.
Yes, provided you follow our refund procedure.
Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.
Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.
If you have the free version currently activated, you should first deactivate and delete it.
After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.
Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.
No, the codes does not expire, and you can continue using the downloaded copy perpetually.
However, for the annual licensing term, access to updates and support will end 12 months from the order date. The good news is that you can renew both updates and support at any time. Lifetime licenses allow access to both updates and premium support for the lifetime of the theme or plugin.
Product Support and Licensing FAQs
Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.
No, we do not provide hosting services. However, we can recommend top-of-the-range hosting providers. Feel free to contact us if you need assistance.
We do not offer development services for the day to day operations of websites, but you can open a support ticket if you require help with our plugin or theme.
Your website will continue to operate normally. The limitations when your license expires are:
- You won’t be able to update (automatically or manually).
- Access to our complimentary fast support will end.
Otherwise, your website will function as usual.
Your license is valid for 12 months from the date of purchase or renewal. To renew your license, log in to your account on our website and go to the “My Orders” page.
You can also visit the plugin’s settings page in your website’s admin. If your license will expire within 90 days, you will see the renewal link in your admin.
