Frequently Asked Questions

Find answers to commonly asked questions on this website including questions about our themes, plugins, accounts, and orders.

General FAQs

FAQs relating to our website, our company, and what you can expect from us

How can I log in to this website?

You can log in by visiting the My Account page here. If needed, you can also create a free account on the same page.

What if I have a question but I am currently not a registered user?

You are welcome to contact us at any time. Simply send us a message using the forms on our contact page here.

How can I become an affiliate?

We are currently in the process of setting up our Affiliate program. Please check back in the near future for updates.

When should I use the contact page versus opening a support ticket?

You can contact us for support if you are experiencing any issues with our plugins or themes.

Please note that our complimentary support is aimed at ensuring our products work seamlessly with your website but not to support your entire website’s day to day operations.

How do I create an account on this website?

You can create an account by visiting the My Account page here, and selecting create a free account on the same page.

Is creating an account on this website necessary to complete an order?

No, creating an account is not mandatory. Whether you create an account or not, you will receive an order confirmation email with a download link.

However, having an account offers benefits, including easy updates as we frequently introduce improvements and new features.

Billing and Orders FAQs

FAQs relating to your purchases, order management and billing.

What does the money-back guarantee include?

By following the refund procedure outlined on our terms page and product pages, qualifying requests are eligible for a 100% refund.

Do the prices I see exclude VAT/Tax?

Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.

Is there a discount code or voucher available for use today?

We periodically run promotions, and any ongoing promotion will be readily-applied to the price when you visit the product page.

Is a refund possible after completing an order?

Yes, provided you follow our refund procedure.

Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.

What methods of payment do you accept?

We accept payments through the reputable merchant of commerce, paddle, allowing you to pay with PayPal, Google Pay, and all major credit/debit cards, including Visa, MasterCard, Maestro, American Express, among others.

Plugins FAQs

FAQs relating to both free and pro versions of our plugins
Can I get free support for a free plugin?

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.

What platforms or frameworks can I use with your products?

Our plugins and themes are developed and thoroughly tested to work seamlessly with WordPress and WooCommerce, up to the latest versions. Please review WordPress’ system requirement to ensure compatibility.

Do the prices I see exclude VAT/Tax?

Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.

Is a refund possible after completing an order?

Yes, provided you follow our refund procedure.

Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.

How do I check the expiry date of my license?

Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin (coming soon).

I need support. How do I request support for my plugin?

Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.

When and where do I get my download after completing an order?

Instantly! Upon completing an order, you will be able to download your purchase within the hour (usually immediately). Additionally, you will receive an email with download instructions.

I have a valid license. How do I update my plugin?

You have two options for updating your plugin. You can either set your plugin to receive updates automatically in your WordPress admin or manually update it by downloading the latest version from our website (coming soon).

I just purchased the Pro version. How do I upgrade my website to use it?

If you have the free version currently activated, you should first deactivate and delete it.

After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.

Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.

Where can I find the product documentation?

Please visit our documentation site here.

Please visit our documentation landing page here to access documentation for our plugins and themes.

Themes FAQs

FAQs relating to both free and pro versions of our themes
I have a valid license. How do I update my theme?

Automatic updates are available to ensure your theme receives updates while your license is valid. You can configure your theme to receive updates automatically in your WordPress admin, or you can manually update by clicking the update button in your website admin (coming soon).

Can I get free support for a free theme

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free theme, visit our support page and select your free theme to be directed to the relevant support page.

What platforms or frameworks can I use with your products?

Our plugins and themes are developed and thoroughly tested to work seamlessly with WordPress and WooCommerce, up to the latest versions. Please review WordPress’ system requirement to ensure compatibility.

Do the prices I see exclude VAT/Tax?

Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.

Is a refund possible after completing an order?

Yes, provided you follow our refund procedure.

Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.

How do I check the expiry date of my license?

Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin (coming soon).

I need support. How do I request support for my theme?

Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.

When and where do I get my download after completing an order?

Instantly! Upon completing an order, you will be able to download your purchase within the hour (usually immediately). Additionally, you will receive an email with download instructions.

I just purchased the Pro version. How do I upgrade my website to use it?

If you have the free version currently activated, you should first deactivate and delete it.

After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.

Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.

Where can I find the product documentation?

Please visit our documentation site here.

Please visit our documentation landing page here to access documentation for our plugins and themes.

Product Support and Licensing FAQs

Find out how we support our users and how to keep your product up to date.
Can I get free support for a free theme

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free theme, visit our support page and select your free theme to be directed to the relevant support page.

Can I get free support for a free plugin?

Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.

How do I check the expiry date of my license?

Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin (coming soon).

Can you host my website for me?

No, we do not provide hosting services. However, we can recommend top-of-the-range hosting providers. Feel free to contact us if you need assistance.

Can you set up my website after purchasing the pro version of a plugin or theme?

We do not offer development services for the day to day operations of websites, but you can open a support ticket if you require help with our plugin or theme.

What happens when my license expires?

Your website will continue to operate normally. The limitations when your license expires are:

  • You won’t be able to update (automatically or manually).
  • Access to our complimentary fast support will end.

Otherwise, your website will function as usual.

How can I renew my license?

Your license is valid for 12 months from the date of purchase or renewal. To renew your license, log in to your account on our website and go to the “My Orders” page.

You can also visit the plugin’s settings page in your website’s admin. If your license will expire within 90 days, you will see the renewal link in your admin.

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