Frequently Asked Questions
Find answers to commonly asked questions on this website including questions about our themes, plugins, accounts, and orders.
General FAQs
FAQs relating to our website, our company, and what you can expect from us
You can log in by visiting the My Account page here. If needed, you can also create a free account on the same page.
You are welcome to contact us at any time. Simply send us a message using the forms on our contact page here.
We are currently in the process of setting up our Affiliate program. Please check back in the near future for updates.
You can contact us for support if you are experiencing any issues with our plugins or themes.
Please note that our complimentary support is aimed at ensuring our products work seamlessly with your website but not to support your entire website’s day to day operations.
You can create an account by visiting the My Account page here, and selecting create a free account on the same page.
No, creating an account is not mandatory. Whether you create an account or not, you will receive an order confirmation email with a download link.
However, having an account offers benefits, including easy updates as we frequently introduce improvements and new features.
Billing and Orders FAQs
FAQs relating to your purchases, order management and billing.
By following the refund procedure outlined on our terms page and product pages, qualifying requests are eligible for a 100% refund.
Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.
We periodically run promotions, and any ongoing promotion will be readily-applied to the price when you visit the product page.
Yes, provided you follow our refund procedure.
Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.
We accept payments through the reputable merchant of commerce, paddle, allowing you to pay with PayPal, Google Pay, and all major credit/debit cards, including Visa, MasterCard, Maestro, American Express, among others.
Plugins FAQs
Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.
Our plugins and themes are developed and thoroughly tested to work seamlessly with WordPress and WooCommerce, up to the latest versions. Please review WordPress’ system requirement to ensure compatibility.
Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.
Yes, provided you follow our refund procedure.
Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.
Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin (coming soon).
Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.
Instantly! Upon completing an order, you will be able to download your purchase within the hour (usually immediately). Additionally, you will receive an email with download instructions.
You have two options for updating your plugin. You can either set your plugin to receive updates automatically in your WordPress admin or manually update it by downloading the latest version from our website (coming soon).
If you have the free version currently activated, you should first deactivate and delete it.
After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.
Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.
Please visit our documentation site here.
Please visit our documentation landing page here to access documentation for our plugins and themes.
Themes FAQs
Automatic updates are available to ensure your theme receives updates while your license is valid. You can configure your theme to receive updates automatically in your WordPress admin, or you can manually update by clicking the update button in your website admin (coming soon).
Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free theme, visit our support page and select your free theme to be directed to the relevant support page.
Our plugins and themes are developed and thoroughly tested to work seamlessly with WordPress and WooCommerce, up to the latest versions. Please review WordPress’ system requirement to ensure compatibility.
Yes, the prices do not include VAT or tax. If applicable, the correct amount of VAT/Tax will be accurately calculated at checkout, based on your billing information.
Yes, provided you follow our refund procedure.
Upon completing an order, you will receive the download link within the hour (usually immediately). If you decide to request a refund, you may do so within 14 days of your order by following our refund procedure. For details of our refund policy, please refer to our terms of use.
Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin (coming soon).
Please visit our support page here and select the support method that best suits your needs. You are welcome to open a support ticket if necessary.
Instantly! Upon completing an order, you will be able to download your purchase within the hour (usually immediately). Additionally, you will receive an email with download instructions.
If you have the free version currently activated, you should first deactivate and delete it.
After removing the free version, follow the installation guides in the documentation to install and activate the Pro version.
Comprehensive instructions for the upgrade, including installation, activation, deactivation, and upgrading, are provided in our documentation.
Please visit our documentation site here.
Please visit our documentation landing page here to access documentation for our plugins and themes.
Product Support and Licensing FAQs
Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free theme, visit our support page and select your free theme to be directed to the relevant support page.
Absolutely! We offer support and assistance to all users of our themes and plugins, both free and pro versions. To access support for your free plugin, visit our support page and select your free plugin to be directed to the relevant support page.
Login into your account on our website and access the “My Licenses” page to review the details of your license. Alternatively, visit the theme’s or plugin’s admin dashboard in your website admin (coming soon).
No, we do not provide hosting services. However, we can recommend top-of-the-range hosting providers. Feel free to contact us if you need assistance.
We do not offer development services for the day to day operations of websites, but you can open a support ticket if you require help with our plugin or theme.
Your website will continue to operate normally. The limitations when your license expires are:
- You won’t be able to update (automatically or manually).
- Access to our complimentary fast support will end.
Otherwise, your website will function as usual.
Your license is valid for 12 months from the date of purchase or renewal. To renew your license, log in to your account on our website and go to the “My Orders” page.
You can also visit the plugin’s settings page in your website’s admin. If your license will expire within 90 days, you will see the renewal link in your admin.